Intent Detection
Every message is classified before it is answered, so the conversation is routed by what the person actually wants.
Smart Guardrails
Topic and tone boundaries are enforced at the model layer, not patched in after a bad answer has already shipped.
03
Retrieval Grounding
Answers are drawn from your catalogue, policies, and docs: cited, current, and traceable back to the source.
Seamless Handoff
When a conversation needs a person, it arrives with the transcript, the intent, and the customer state attached.
Multi-turn Context
Context survives across a long conversation, so the fifth question does not need the first one repeated.
Multi-language
The same grounded answers in the language the customer opened with, without a second knowledge base to maintain.
Real-time Responses
Streamed answers, so the reply starts arriving while the retrieval step is still finishing.
PII Masking
Emails, phone numbers, and payment details are masked before they reach the model. Privacy is the default.